RETURNS/REFUNDS

At Reawaken Theory, we take pride in the quality and uniqueness of our decor. Every product is carefully packed to ensure it reaches you in perfect condition. However, in rare cases of transit damage or incorrect shipments, we're here to help.

✅ Eligible Return Cases

We offer replacements or returns only in the following situations:

  1. Product was damaged in transit

  2. You received the wrong item (different product from what you ordered)



📦 Conditions for Return Eligibility

To be eligible for a return or replacement:

  • You must raise a support request within 48 hours of receiving the order.

  • You must submit a clear unboxing video that:

    • Shows the sealed package before opening

    • Clearly captures the unboxing process and the issue (damage/wrong item)

Requests made beyond 48 hours or without an unboxing video will not be eligible for return or replacement.


🔁 Return Process

If your item meets the above conditions:

  1. Email us at support@reawakentheory.com or fill out the contact form on our website.

  2. Include your order number, issue details, and the unboxing video.

  3. Our team will review and respond within 24–48 hours.

If approved, we’ll:

  • Arrange for a return pickup (if needed)

  • Ship you a replacement item or process a refund, depending on availability


🚫 Non-Returnable Items

  • Products damaged after delivery or due to mishandling

  • Orders where incorrect product claims cannot be verified via unboxing video

  • Any request raised after 48 hours of delivery



🙏 Thank You for Understanding

Our policies are designed to ensure a fair experience for both you and our team, especially since many of our items are custom-made and limited edition. We appreciate your support and cooperation.


If you have any concerns or questions regarding our refund policy, please do not hesitate to contact us. Our customer service team is always available to help you with any issues you may have. We want to ensure that your shopping experience with us is a positive one, and we will do everything we can to make sure that you are satisfied with your purchase


We do not pre-print or hold inventory for any stock, so every piece is printed-on-demand and made custom to order. Since we do not warehouse or hold inventory, we are unable to accept returns and swap out one piece of art for another, so we cannot provide refunds, credits, or replacements except in the event of damage prior to the product arriving with our valued customer.

As part of our commitment to providing you with the best possible service, we would like to inform you that we do not offer a canceling option for orders once they have been placed.


We understand that there may be situations where you may need to cancel an order, but we regret to inform you that due to our streamlined and efficient order processing system, we are unable to accommodate any canceling requests once an order has been placed.

We urge all our customers to carefully review their orders before submitting them to ensure that all details are correct, including product selection, quantity, shipping address, and payment information.

We apologize for any inconvenience this may cause, but we hope you understand that this policy helps us maintain our high standard of customer service and efficient order processing.

For any queries or complaints, please contact us at support@reawakentheory.com